SOS Inventory is inventory, order management, and manufacturing for QuickBooks Online. We asked them 8 questions, as a part of our “What Is” blog series, to learn more about their app and their company.
What is your App’s name, what do you do, & when did you get published on Intuit’s Apps.com?
We are the premier Inventory, Order Management and Manufacturing app built specifically for QuickBooks Online. SOS Inventory allows small and medium-sized companies to manage operations more efficiently while synchronizing financial data with QuickBooks Online. SOS adds literally hundreds of capabilities to QuickBooks Online. For more information, view the SOS feature list at http://www.sosinventory.com/Home/DetailedFeatureComparison.
SOS Inventory integrates deeply with QuickBooks Online. In fact, developers at SOS helped QuickBooks develop and test their current third-party APIs. With the best-in-class integration with QuickBooks, SOS users can avoid costly duplicate data entry. Further, SOS synchronizes with line-item detail – not just a daily or weekly data-dump. This gives you the freedom to run your business the way you want, with the knowledge that your accounts will always be up-to-date in QuickBooks Online and that reporting and audits can be handled with ease.
SOS Inventory has been on Apps.com since before there was an Apps.com. We’ve been integrating with QuickBooks Online since 2009 when Apps.com was then known as the Intuit Marketplace. Over the years, we have continued to improve and provide additional services to QuickBooks Online users.
What was the main problem you were trying to solve when you first developed your app?
SOS Inventory was built to run a real business using QuickBooks Online. The founder of Saddle Oak Software (the company that develops SOS Inventory) previously owned a business that used QuickBooks Online for accounting. QuickBooks Online had many limitations for that business, and SOS Inventory was created to solve those problems. Eight years later, SOS Inventory has thousands of users in 40+ countries around the world.
What companies (or users) are the best fit for SOS Inventory?
SOS Inventory specializes in small to medium-sized businesses. Most SOS customers have between 1 and 50 employees, although our largest has more than 3000 employees! Current businesses using our app include aircraft manufacturers, food processors, craft beer distributors, furniture resellers, electronics manufacturers, medical device makers, and many, many more. SOS is flexible enough that we have users in hundreds of different industries. SOS Inventory can also be used as a standalone system, for users that do not wish to integrate with QuickBooks Online.
Tell us about your users’ top 3 favorite features or benefits of SOS Inventory.
Amazing feature set – we add hundreds of capabilities to QuickBooks Online and to any company’s operations. Further, the software can be customized to match the workflow of almost any organization.
Deep integration with QBO – we were one of the first apps of any kind to integrate with QuickBooks Online. We have the benefits of years of experience, and our integration is truly unique. We’ve built our own integration platform, and we’ve provided technical expertise to QBO developers as well as to third-party application developers. Our QBO integration is absolutely the best in the world.
Fanatical customer support – SOS has a customer support culture. Everything we do is focused on customers. In the 8 years since we launched the software, we’ve never charged even a single user extra money for training or support. It’s simply part of the package. We respond quickly to emails, and if you call during business hours, we’ll answer. It’s a core part of what we do.
Tell us about your company’s culture and leadership.
SOS Inventory is developed and marketed by Saddle Oak Software. The culture of Saddle Oak Software involves an understanding of the worth of every employee and every customer. Respect for employees is at the foundation of the culture of Saddle Oak Software. Ideas are born at all levels and their integration into the software has contributed to the growth of the company. Most importantly, all employees are encouraged to challenge the status quo.
Saddle Oak Software understands that a strong company is an institution of diversity of thought, background, and experience. In promoting a positive employee experience, Saddle Oak Software has never had an employee choose to leave the company.
Every Saddle Oak Software employee is trained to understand the complexities and requirements of running a business. Every employee is involved in customer support, from the founder to the newest hire. We will always be customer-focused and customer-driven.
How is SOS Inventory different from your competitors?
SOS Inventory is unique. There is no other software product in the world that provides the feature set of SOS Inventory while also providing such deep integration with QuickBooks Online. For QBO users, SOS is definitely the way to go. When evaluating other accounting options (e.g., QuickBooks Enterprise), companies should look at the robust feature set of SOS, especially relative to the price, and compare it to alternatives. Further, the SOS support team provides first-class support at no extra cost. We answer emails very quickly, and if you call during business hours, a human answers.
What is the pricing?
SOS Inventory offers three levels of service, depending on the needs of the business and number of users. Subscription fees range from $29.95 to $99.95 per month. Additional users can be added to any subscription plan. For most companies, the benefits of using SOS outweigh the costs by an order of magnitude. The cost is also low relative to other, less robust, options such as QuickBooks Enterprise.
Does SOS Inventory have any programs for Quickbooks ProAdvisors?
SOS Inventory has an exceptional relationship with Intuit and with QuickBooks ProAdvisors. QuickBooks Online ProAdvisors can become registered as SOS Inventory ProAdvisors. This positive relationship is mutually beneficial. While SOS Inventory benefits in having the ProAdvisor recommend the software to their clients, ProAdvisors benefit in having an additional tool to help their clients with unique operational needs.
Additionally, SOS Inventory believes that ProAdvisors should share in the benefits they provide to their clients. We allow ProAdvisors to offer special rates to their clients when they sign up for SOS Inventory. As ProAdvisors become more proficient in the software, SOS Inventory refers clients requiring accountant support to our partners, creating a win-win solution for the customer.
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