I hate QuickBooks

I monitor tweets that include a mention of QuickBooks. Since it is the beginning of the year, I’ve noticed a TON of tweets about how much people hate QuickBooks. I want to reach out, but I’m not sure I can be of assistance. QBCares does an amazing job reaching out and trying to help users out.

Of course, if it is an accounting issue or helping cleanup the books, I can help. But just tweeting, “I hate QuickBooks” doesn’t give me much information and I reluctantly move on. I don’t want to invade someone’s life just when they felt the need to vent. I KNOW that feeling!

So, I wanted to create this blog post for all the people who HATE QuickBooks. First, I’m guessing this is how you feel about QuickBooks. (Strong language in the video!)

I love Office Space!!

If you hate QuickBooks, you are NOT alone. But, know that most of the time people hate QuickBooks because (1) You can’t figure out how to do something, (2) The software isn’t doing what you expect it to do, or (3) Something might be wrong with the software.

Did you know there is a whole segment of accountants out there that still hates QuickBooks Online? Do you know why? Mostly because it acts differently than QuickBooks Desktop and that is what they are used to. I get it! Change is hard! But, you don’t hate your second child just because they don’t act the same way as the first child. You just learn to love them differently.

I’m here to help if you need help with QuickBooks Online.

In the meantime, deep breaths will get you through this. And, feel free to check out our site for some great information about QuickBooks Online.

 

Posted in

Cathy Iconis

Cathy Iconis, CPA is the creator and facilitator of the weekly tweetchat #QBOchat and the website QBOchat.com - a community for QuickBooks Online Users.She is also the founder of Iconis Group, an Intuit Top 20 Firm of the Future, that supports small businesses all over the United States with their bookkeeping needs.She is a five-time recipient of the prestigious CPA Practice Advisor 40 Under 40 Award, given annually to just 40 people nationwide.

19 Comments

  1. Melissa Cruz on September 18, 2018 at 4:34 pm

    I am running QuickBooks Premier Edition 2015. As you know this version is no longer supported by QuickBooks. I don’t believe in replacing software that is working just because it isn’t supported. If I have an issue I will replace it. EXCEPT that almost immediately after not supporting my version of QB my software starts acting, well quirky.
    Yesterday I tried to add a new Sales Tax Code because of changes my made in the tax code. It caused my software to shut down – multiple times.
    I had issues when my last version of QB was no longer supported. My file became corrupt. I strongly suspect that QB creates issues for uses so that they are forced to update to the newest version. Much like when Apple slowed down old phones when they released a new one. This is a TERRIBLE sales tactic.
    I am currently searching for another accounting solution. Your prices are great, your product is okay, it is very user friendly but to corrupt files or create issues that force the purchase of new software is not ethical and an accounting software company should be ethical!
    I’ve used your products for approximately 15 years. I’ve only had these issues for the past two or three versions of QB. I knew when the new version was released that I would start having issues with my software that were serious enough to require me to purchase the newer version…turns out I was right.

    • QBOchat Admin on September 19, 2018 at 2:12 pm

      Melissa, thank you for your comment. I just wanted to make it clear that we are not associated with Intuit. We just love QuickBooks Online and have created this site around that love. Have you ever considered converting to QuickBooks Online?

  2. Carriane on November 15, 2018 at 6:10 pm

    Your credit card processing system is a hassle. We were not given all of the details, provisions, guidelines, or merchant agreement. We setup a credit card payments for our clients by their request, so they can pay us quicker. We received a noticed the funds were on the way and we will have them in two business days. In two business days we received a notice that we needed to provide documentation. We did. We were told it would be resolved in two business days. Two business days later we were told the amount was too high for a 30 day period and to reverse the transaction and then break it down into smaller transactions one to be made in each month. We did. We were told again our funds would be here in two business days. It has been two weeks and we only received one payment, but charged fees for all of them. We called and were told the other transactions have not been processed and we need to be reprocessed. 5 phone calls (41 minutes for one 35 minutes for another) and two weeks later it still has not been resolved. We were told specifically that we didn’t have to do anything more. All transactions were processed all ready and we would receive our funds in two business days. My last phone call I was told I made the mistake instead of them saying “Sorry, you were misinformed.” We are small business and can’t afford to wait this long to receive payments from our clients.

    • QBOchat Admin on November 16, 2018 at 1:45 pm

      Carriane,
      I’m sorry you have had these difficulties. I just wanted to make clear that QBOchat is not associated with QuickBooks or Intuit. We just love QuickBooks Online so we have created this site and community. Thanks – Cathy

  3. Matthew Marino on February 11, 2019 at 8:37 pm

    I think one of the reasons so many people get frustrated with QBO is that the people that typically use QBO are not CPA’s or even dedicated accountants. Just small business owner/operators that are trying to get things done. Wearers of many hats as it is. My biggest disappointment has been the QBO community forum. I’ve never managed to post a question because their user interface just won’t sallow them. The same innocuous “There was a problem…[blah] Try again later [as if the problem will magiclly go away.]” If that whole system were a little less fitful a lot of folks could probably find quick answers.

    • QBOchat Admin on February 12, 2019 at 10:13 am

      I completely understand what you are saying! The best bet is to have some sort of accountant or bookkeeper relationship so they can help you with things. As far as the “try again later” stuff, a lot of the time that has to do with your browser cache. You can clear all that and try again. Or, you can try using incognito mode. I actually have a profile in Chrome for when I use QuickBooks. That way, if I need to clear cache, I’m not clearing all the other sites I use. Years ago, I found that QuickBooks didn’t always play well with all the other cookies from other sites that were being stored in my browser. I hope that helps!!

  4. Barbara Conklin on March 22, 2019 at 8:30 am

    We have been having issues with QB Online for quite some time! Over the weekend I had finally had it and went to QB’s Facebook page and vented. It wasn’t long before I had someone contact me to find out what the problems were. As of yesterday, we finally pulled the plug! I had no less than eight to ten DIFFERENT people try to figure out how to fix our issues. We have many, but they were all working one one first. Before that, I was “chatting on QB to get the issue fixed, for SEVEN freaking hours! We thought it was fixed. NOPE. It was like 7 at night when we got done so we closed. When I tried to do the next reconciliation, SAME THING! In my email was a survey. So I filled it out. I was mad! I had a gentleman call me. Another THREE hours! This time he helped me do several reconciliations. This time I thought it was fixed. I did two more on my own……………bingo…………it failed AGAIN! That brings us to this weekend. So many people tried to help, but with each one, they wanted me to do this or that, which the previous ones did………..and it didn’t work. I wasted so much time with this. So we finally said ENOUGH! We are looking at getting a different accounting service. Quickbooks just doesn’t have those”experts” they say they do. And the majority of their help are all overseas! You can’t call and get help anymore, and using that “chat” and they using a red pointer, doesn’t work. I could NOT do that on my computer. I had to close the chat and refresh the page EVERY TIME in order to do anything they wanted me to do. It was so frustrating. Quickbooks went downhill so fast it isn’t worth your money…………..and they charge enough! Oh, by the way, my husband had a number that I called BEGGING for help. All I got from that guy, was, ” I can’t help small business. That’s all done with “chat”. I begged him to forward my complaint to “the powers that be, but all I kept getting was “I understand and I’d be mad too, but I can’t help small business.”

    • QBOchat Admin on March 22, 2019 at 9:41 am

      I’m sorry you had that experience. It sounds like you made the right choice for you. I’m not affiliated with QuickBooks, so I completely feel comfortable saying that it isn’t the best fit for everyone. I still love QuickBooks and it works well for my business and my clients. One recommendation on wherever you go is to work with an accountant or bookkeeper that specializes in the software to support you. For QuickBooks, they are called “ProAdvisors”. Instead of calling support, you call your accountant or bookkeeper. It won’t be free, but you also shouldn’t have to waste those many hours figuring out things won’t get fixed. At that point, your time is much more valuable working on your business in other ways. I wish you the best!

    • Roto Daro on July 10, 2019 at 3:26 pm

      @ Barbara Conklin, curious as to who you switched to, and are you happy with their services? We may not be far behind you…

  5. Terry Egge on May 30, 2019 at 2:37 pm

    AM I the only one who is having major difficulties connecting QB Online with Bank of America checking and credit card accounts. It is a nightmare. And today, someone from BOA told me that only QB Desktop has direct connect. I cannot set it up to direct connect QB Online. REALLY? BOA is big enough they should set the bar but instead this feels like major steps backward.
    Thanks for letting me vent.
    HELP.

  6. Roto Daro on July 10, 2019 at 3:22 pm

    I see the previous poster did not receive a response, so I won’t hold my breath for one.
    In the 3 months that I have used QB Online, we have spent over 20 hours getting 2 separate issues fixed that were QB programming issues for what should be routine issues. The latest insult is in price gouging. We switched accountants, and are now paying directly for QB online services. The online plus which should have been $60 (and still is on website page: https://payroll.intuit.com/pricing/), we are being charged $70. And, I was quoted $35/month for payroll, and when I subscribed to it was advised via email it is $39.99/month. If you are offering the product to accountants at 1/2 price, isn’t that rather a slap in the face of small business owners? What are you willing to do keep our business?
    No wonder people are not giving up their desktop versions. Unfortunately, my company started up with QBO. Probably gave the accountant an incentive to sign up clients to use it.

    • QBOchat Admin on July 10, 2019 at 3:29 pm

      Roto, please remember that this site is not associated with Intuit, QuickBooks, or any of their affiliated companies or products. We just love QuickBooks Online. I don’t have a solution for you other than telling you to reach out to QuickBooks directly or find another accountant that is a QuickBooks Online expert.

      Also, I’m pretty sure you can convert your account to Desktop if you really want to. Or, you can consider a competitor if you are still unhappy. Having a good accountant that is an expert in QBO on your side will make the process a million times easier, but sometimes that can be hard to find. We’ve highlighted several good ones on our website. Just search “Community Spotlight”.

  7. E Thomas on July 30, 2019 at 7:11 pm

    My credit card was replaced due to a fraud issue and when I connected the account; QB duplicated all the entries… over 800!!! Even though the old card has been deactivated/deleted. QB support advice… manually correct every single entry or close current online account and start over. What if it happens again on another card… how is this the only possibly solution. Couldn’t even get a supervisor on phone. I HATE QB ONLINE!!!!

    • QBOchat Admin on July 31, 2019 at 5:07 pm

      There is an app that lets you bulk delete. You can just pay for one month to get it all. Or, if it is just in the banking area, you can select everything to exclude the transactions. You can also “undo” what you have accepted on the banking screen. Let me know if I can help in any way.

  8. Sally Gilman on July 31, 2019 at 5:05 pm

    I agree with the posters above. QB has been pushing the QB Online for years now, and at the same time, their level of support has decreased substantially. I was assured last year that support for online would be located in the US, but the opposite has happened. I now can only reach someone who barely understands my problem, let alone has the skills to solve it. I REALLY hate QB at this point!
    I would love to know what alternatives are out there. We run payroll for about 25 employees, so payroll capabilities is a must.

    • QBOchat Admin on July 31, 2019 at 5:10 pm

      Is support for payroll the issue or for the main accounting system? I use ADP for payroll and that syncs to QBO. OnPay is a sponsor of QBOchat that also provides payroll. Gusto is another option.

      If it is an issue with QuickBooks itself, I always recommend using a bookkeeper or accountant that is an expert in QBO. We understand accounting and the technology to help you make things work.

      • Sally Gilman on August 1, 2019 at 1:15 pm

        I have been doing bookkeeping for years with QB and understand it quite well. That is not the issue. There are certain functional QB things that need troubleshooting, I am not asking “how to” questions. For example, we had a pop up appear on an iPad that had no “X” and no way to get rid of it. Since the person over the phone was no help, we couldn’t reconcile for days until it just went away (someone figured out that it needed fixing).
        There are other functional issues with QB Online. The problem is that competent support has basically gone away. I’ve noticed that I no longer get an email asking “how would you rate QB” after I hang up the phone. I’m guessing I”m not the only one unhappy!

  9. Dwight D. Doering on August 8, 2019 at 1:36 pm

    I hate QuickBooks in general and especially QuickBooks online. The reason I discourage clients from using QuickBooks online is that 1. It is difficult to get a trial balance. Income and expense statements and Balance sheets are easy enough but a Trail Balance is not easy to get or find.
    2. I log in and I select a company and then I get taken to a screen where I have to select the company again to get to the data. What’s up with that. Typical of QB everything is junkier and more awkward that it needs to be. Sage 50 is much cleaner.
    3. No CR and DR just + and – all running down in one row. That sucks and is not in compliance with accounting standards.
    4. I don’t trust Intuit to safeguard my clients data. Ask Jennifer Lawrence how secure any data online is. Also is Intuit accessing the data and mining it for their own purposes or selling that data to third parties? No way would I put anything on the “cloud” and feel secure about it.
    5. How can you shut out the client making entries to the prior fiscal period after we have worked on the file? Balances will be wrong next year.
    I have told Farm Credit Canada who are pushing AgExpert online now to stuff it. Can’t trust anything online and we all know it.

  10. JazFun on August 8, 2019 at 2:56 pm

    Dwight.
    I agree you have to feel comfortable with the software you use and your clients use. Clearly, you aren’t comfortable with Quickbooks and should probably stick with Sage which seems easier for you to utilize.
    As we all know clients will be clients and protecting the data from being changed is a key concern in the industry. I want to say that most modern software (that includes cloud software) has some type of year-end lockdown.

    I wonder if we can’t trust anything online “we all know it” – my question is can I trust this comment thread?

    Hope you have a great day. Good luck in your future ventures.

    Jan

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